Tata JUSCO
“Tata Steel Utilities and Infrastructure Services Ltd (TSUISL) Transforms IT Operations with iFIX Cloud Platform, Achieving Industry-Standard ITIL Version 4 Compliance and Enhanced Service Delivery”
About the customers
Tata Steel Utilities and Infrastructure Services Ltd (TSUISl, earstwhile JUSCO), a subsidiary of Tata Steel, is an integrated urban services provider established in 2004. Originating from the town planning of Jamshedpur, it has expanded its services across various Indian cities. The company focuses on water supply, power distribution, waste management, and urban planning, utilizing advanced technology for sustainable development. Committed to corporate responsibility, TSUISL strives to create smart and environmentally friendly urban spaces, contributing significantly to India’s urban infrastructure development.
Business Challenge
Not having any platform for itsm as well as IT service automation. Users were facing challenges in terms of getting their IT problems resolved on time and severe impact to business operations, also lacking I general control and governance audit.
Solution
Deployment of iFIX cloud platform, ITSM solution component using its GYAANi ai-SM module and real time responsive KPI dashboard.
Benefits
Industry standard ITIL version 4 compliant ITSM processes using iFIX cloud platform providing various IT services to its business users across departments.
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