iFIX Platform as a Service
Integrated Framework for
We offer iFIX Autonomous Digital Care platform as a service – that enhances profitability across people, process and customers through our proprietary Intelligent-Automation Engine DPR© (Detection - Prevention - Resolution) and Development Engine iGNITE©.
5 key functional modules to iGNITE your competitive advantage.
Reduce iterative interactions to improve user experience
Realtime actionable insights to accelerate decision
Autonomous Customer Care (iFIX ACC)
A B2B SaaS solution for Customer Acquisition, Retention and Endurance of your business – We call it your CARE journey.
Customer Engagement Automation
Have the freedom – automate all channels of interaction to improve Customer Centricity through our Engagement Cloud solution
Customer Intelligence Data Platform
Acquire Customer Intelligence data, increase transparency, and reduce customer defection with personalized attention. Use our Customer Intelligence cloud solution to drive your customer interaction to a definable outcome
Autonomous Customer Service
Prevent silent Customer Churn by proactive, autonomous resolution through our Service Automation Cloud
Realtime Customer Analytics
Seize opportunities or prevent problems before they happen, in real time. Use our Analytics Cloud solution for unified view of all customer touch points
iFIX ACC Premium Solution
Customer Value Experience | Sales Accelerator | Customer Preference Centre | Intelligent Contact Centre | Loyalty & Privilege Management | Customer Governance Risk & Compliance | iGNITE based Customs Solutions
Enterprise Digital Care (iFIX EDC)
A B2B SaaS solution to drive enterprise productivity with AI & Automation technology.
Digital Command Centre
Our next generation SaaS solution for multi-entity, multi-cloud, managed service platform for internal and external customers. Optimize resources, facilities & infrastructure, track all data junctions, drive business process automation, accelerate timely response and facilitate faster decisions.
Autonomous Service Management
A future-proof SaaS solution with Intelligent Service Automation System for a smarter enterprise. Delivers service automation, intelligent driven resolution through our Gyaani Auto-BOT solution along with a plug-and-play service execution foundation platform. ITIL v4 compliant Service Management focused on Outcomes, Value, Cost, and Risk using AI and automation technologies and proprietary Detect-Predict-Recommend (DPR©) engine. Delivers services at speed with higher predictability, 100% consistency and least human dependency.
Enterprise IT & OT Connect
API first philosophy! Seamless integration to and from our SaaS Solution from all enterprise data junctions – be it internal or external, IT applications or OT (Operational technology) applications. Use our API cloud.
Realtime Service Analytics
Our Analytics Cloud solution for real time decision making – provide business insights in real time as well as driving you to execute the insight based actions in real-time
iFIX EDC Premium Solution
The Future of Digital Care
Autonomous Customer Care
Enterprise Digital Care
Digital Command Centre
iFIX Development Engine – iGNITE
In the spotlight
L&T strengthens Finance Digitalization journey with iFIX for Record-to-Report(R2R) services across the group companies.
About the customers For over eight decades, Larsen & Toubro (L&T) remained leading Indian multinationa...