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A BIG OPPORTUNITY FOR AUTONOMOUS
DIGITAL CARE
Redefine Customer Experience
Proactively in Real-Time
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Autonomous
Digital Care

Redefine Customer Experience
Proactively in Real-Time

iFIX Platform

Integrated Framework for
Intelligent eXperience

Autonomous Digital Care platform - enhances profitability across people, process and customers through proprietary DPR© (Detection - Prevention - Resolution) Engine.

Addresses enterprise business challenges through 5 key functional modules.

Connect

Seamlessly integrate with enterprise ecosystem

Engage

Enable omni-channel insights to drive an impactful interaction

Nurture

Convert engaging responses into actionable outcomes

Collaborate

Reduce iterative interactions to improve user experience

Excel

Realtime actionable insights to accelerate decision

Business Solution

Autonomous Customer Care

Integrated Care Platform

Increase transparency – bring your Customer Interaction to a single platform

Omni-Channel Customer Connect

Have the freedom – use all channel of interaction to improve Customer Centricity

Customer Acquisition & Retention

Reduce Customer Defection through pro-active engagement and Personalized Recommendation

Autonomous Customer Service

Prevent silent Customer Churn by proactive resolution

Customer Experience 360

Unified view of all customer touch points

Realtime Analytics

Seize opportunities or Prevent problems before they happen

Business Solution

Enterprise Digital Care

Digital Command Centre

Get the Single View of the entire enterprise, Optimize company resources and facilities, drive Robotic Business Automation (RBA), track all data junctions, accelerate timely response and facilitate faster decisions.

Intelligent Enterprise Services

AI and RPA enabled service management to speed up productivity keeping the focus on Value, Outcome, Cost and Risk.

Remote Work Force Productivity
Transition to unsupervised environment with our work from anywhere solution while keeping track on productivity, collaboration, usage monitoring and task execution
Real Time Analytics

Seize opportunities or Prevent problems before they happen

Multi-Channel Integration

Single platform to address every query resolution across all channel

Customers

Partners & Presence

The Future of Digital Care

Autonomous Customer Care
Enterprise Digital Care
Digital Command Centre
iFIX Development Engine – iGNITE

The Team

Surajit Bose

Co-Founder & CEO

Subrata Mandal

Co-Founder & COO

Souma Das

Co-Founder & CRO

Satish Jaiswal

Chief Solution Officer

In the spotlight