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iFIXtechGlobal

Transform Your Customer Care

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Customer Engagement Automation

An end-to-end automation solution, powered by intelligence, to capture customer interactions, voice of the customer, and customer behaviour across multi-channel to deliver a real time experience.
iFIX ACC connects to customer through IVR/Tollfree number, email, sms, Facebook and other social media, Customer Portal, Website, Google Connector, LiveChat, ChatBOT, WhatsApp, etc. Immediate response, readily available API for connect to all data junctions, conversational BOT platforms (iFIX Gyaani for Chat, Talk, Video, Live-chat, Language, etc).
Customer Intelligence Data Platform

Consolidate all customer data junctions into an integrated single platform to derive personalised customer insights.
Customer Service Automation

Customer support, Service Centre operations, DMS Premium Care for Distributors & Service Partners, Customer Value Agreements, Product Support Incentive Process, Preventive Maintenance of Connected Assets.
Sales Accelerator

AI based offer recommendation, lead generation, sales conversion
Customer Preference Centre

Customer insight-based campaign and promotion management, Product and Brand launch
Intelligent Contact Centre

A contact centre modernization solution driven by intelligent automation – bringing together digital, physical and social realms of customer journey through a real-time solution.
Loyalty & Privilege Management

Recognize customer loyalty, offer preferential services and benefits, expand your share of their wallet, Strike a lasting relationship
Customer Governance Risk & Compliance

Alerts, Notifications & Warnings thru multiple channels like SMS, Email, Messenger, etc. Configurable escalations management, Access-Authorization-Usage monitoring & control
ERP & Finance Integration

Integration to ERP and Accounting applications like SAP, Oracle, Microsoft, Tally and other software, Customs ERP integration, customs billing software integration
Real-time Customer Analytics:

Responsive KPI Dashboards in Realtime, NPS, Customer Journey Map, Online Service History in real-time, Channel performance, Customs Reports and dashboards, Reporting Automation. Productivity, Visibility, Governance & Compliance Analytics, Predictive and Prescriptive Analytics, Report Configurator – Self Service Reporting & Dashboards.
Intelligent Service Management

Next generation service management tool covering service desk and ticketing, ITIL 4.0 compliant service management processes powered by Hyper Intelligent Automation technology as well as PinkVerify Compliant. Key features include autonomous service category identification, autonomous case assignment, understand user sentiment and behaviours, 1-Click ticketing, automation driven resolution, Realtime KEDB, Interactive Knowledge Management, Digital Asset Management, collaboration visibility, SLA Meter, and ITGC Audit Compliance Log. Covers all service management processes required for Infrastructure Management Services, Cyber Security Management Services, and Application Management Services for ERP, SAP and other enterprise web and mobile applications.
Digital Command Centre

Automation driven Intelligent command centre solution, Managed Service Platform, Customer wise privacy and service centre wise global visibility, 1 Platform — multiple company service, Leverage mass production technology for services, ideal for shared service centre automation, Command Centre Dashboard.
Privacy Governance & Risk Management

Privacy Case Management in real-time, Identity and Access Monitoring, Multi-Channel Hotline Reporting Facility, Alerts, Notifications & Warnings thru multiple channels, Privacy Governance Risk Assessment & Compliance, Realtime Privacy GRC Analytics
Remote Workforce Productivity

Remote Working task management from planning to execution & monitoring, Integrated multi-channel collaboration, automated timesheets, utilization and access governance, productivity, and performance dashboards, Realtime KPI.
Multi-Channel Connect

Readily available API for connect to all data junctions – internal and external apps, IT & OT, IVR, social media, and conversational BOT platforms (iFIX Gyaani for Chat, Talk, Video, Live-chat, Language Translation, etc).
Intelligent Contact Centre

A contact centre modernization solution driven by intelligent automation – bringing together digital, physical and social realms of customer journey through a real-time solution.
Loyalty & Privilege Management

Recognize customer loyalty, offer preferential services and benefits, expand your share of their wallet, Strike a lasting relationship
iGNITE Dev Engine – Build Your Customized Solution

Ignite your imagination, build your own custom solution fitting to your special requirements, use our proprietary development engine — iGNITE. No coding skills required.
Real-time Enterprise Analytics:

Responsive KPI Dashboards in Realtime, Productivity, Profitability, Visibility, Governance & Compliance Analytics, Predictive and Prescriptive Analytics, Report Configurator – Self Service Reporting & Dashboards.
Feature List

Text Chat– English & Multi-lingual

Privacy Governance & Risk Management

Transliteration Chat (Local language in English Script)

Structured & Unstructured Chat

English, Indian & Multi-Lingual

Language Translation

IVR Transformation

FAQ Maker

Natural Language Processing

Content Configurator

Behavioural/Sentimental Response

Exclusion List (Slang, Unwanted List)

Video, Audio & Image based Chat

Chat Routing to Live Agent

Built-In AI-ML Learning Model

Language Dialect Detection

Configurable Rule Engine, W/Flows

Application Ecosystem Integration

Platform Integration

Reporting & Analytics

Data Governance & Compliance

BOT Admin

CSAT & Feedback

Authentication & SSO

Log & Review

Conversation Break & Exit Option

Broadcasting

Content Subscription

Payment Plugin

Personalization & Visual Effects

Social Media Integration

Conversation History Tracker

Chat Session Monitoring Module

Recommendation Engine