iFIX ACC – Autonomous Customer Care
iFIX ACC software is an end-to-end multi- channel customer engagement automation solution. It focuses on providing a complete customer CARE transformation through AI and automation technology.This transformational journey covers
Customer Acquisition, Retention and Endurance (CARE) – we call it a CARE
- 100% automation of entire customer engagement function
- 30%+ increase in sales by every year
- 75% improvement in profitability
- Improve Customer Service TAT: > 60%
- Customer Intelligence Data Platform
- Control, Visibility, Compliance: 100%
iFIX ACC Business Solutions:
An end-to-end automation solution, powered by intelligence, to capture customer interactions, voice of the customer, and customer behaviour across multi-channel to deliver a real time experience.
iFIX ACC connects to customer through IVR/Tollfree number, email, sms, Facebook and other social media, Customer Portal, Website, Google Connector, LiveChat, ChatBOT, WhatsApp, etc. Immediate response, readily available API for connect to all data junctions, conversational BOT platforms (iFIX Gyaani for Chat, Talk, Video, Live-chat, Language, etc).
Consolidate all customer data junctions into an integrated single platform to derive personalised customer insights.
Customer support, Service Centre operations, DMS Premium Care for Distributors & Service Partners, Customer Value Agreements, Product Support Incentive Process, Preventive Maintenance of Connected Assets.
Customer insight-based campaign and promotion management, Product and Brand launch
A contact centre modernization solution driven by intelligent automation – bringing together digital, physical and social realms of customer journey through a real-time solution.
Recognize customer loyalty, offer preferential services and benefits, expand your share of their wallet, Strike a lasting relationship
Alerts, Notifications & Warnings thru multiple channels like SMS, Email, Messenger, etc. Configurable escalations management, Access-Authorization-Usage monitoring & control
Integration to ERP and Accounting applications like SAP, Oracle, Microsoft, Tally and other software, Customs ERP integration, customs billing software integration
Responsive KPI Dashboards in Realtime, NPS, Customer Journey Map, Online Service History in real-time, Channel performance, Customs Reports and dashboards, Reporting Automation. Productivity, Visibility, Governance & Compliance Analytics, Predictive and Prescriptive Analytics, Report Configurator – Self Service Reporting & Dashboards.
iFIX EDC – Enterprise Digital Care
iFIX EDC software focuses on driving enterprise productivity across its various operational departments as well as inter-departmental service areas.Working as a self-healing solution
for an enterprise, iFIX EDC commits to assured business outcomes against the stated objectives.
- Seamless connection to all Data Junctions
- Autonomous IT Care – ITSM & ITOM Services
- Autonomous Employee Care
- Autonomous Vendor Care
- Finance Digitalization
- Privacy Governance Risk & Compliance
- ITIL Ver 4.0 Compliant
- PinkVerify Compliant
iFIX EDC Benefits:
- 60%+ increase in TAT (Turn Around Time) within 3 months
- 40% + reduction in TCO within 1 year
- 100% assurance to compliance and control
- Agile digital care experience platform –next gen service management
- Minimize business risk – least disruption to business operations
- Ensures Business continuity – adapt to remote, unsupervised ways of working
- Improve technology adoption by business – self service capability
iFIX EDC Business Solutions
Next generation service management tool covering service desk and ticketing, ITIL 4.0 compliant service management processes powered by Hyper Intelligent Automation technology as well as PinkVerify Compliant. Key features include autonomous service category identification, autonomous case assignment, understand user sentiment and behaviours, 1-Click ticketing, automation driven resolution, Realtime KEDB, Interactive Knowledge Management, Digital Asset Management, collaboration visibility, SLA Meter, and ITGC Audit Compliance Log. Covers all service management processes required for Infrastructure Management Services, Cyber Security Management Services, and Application Management Services for ERP, SAP and other enterprise web and mobile applications.
Automation driven Intelligent command centre solution, Managed Service Platform, Customer wise privacy and service centre wise global visibility, 1 Platform — multiple company service, Leverage mass production technology for services, ideal for shared service centre automation, Command Centre Dashboard.
Privacy Case Management in real-time, Identity and Access Monitoring, Multi-Channel Hotline Reporting Facility, Alerts, Notifications & Warnings thru multiple channels, Privacy Governance Risk Assessment & Compliance, Realtime Privacy GRC Analytics
Remote Working task management from planning to execution & monitoring, Integrated multi-channel collaboration, automated timesheets, utilization and access governance, productivity, and performance dashboards, Realtime KPI.
Readily available API for connect to all data junctions – internal and external apps, IT & OT, IVR, social media, and conversational BOT platforms (iFIX Gyaani for Chat, Talk, Video, Live-chat, Language Translation, etc).
Ignite your imagination, build your own custom solution fitting to your special requirements, use our proprietary development engine — iGNITE. No coding skills required.
Responsive KPI Dashboards in Realtime, Productivity, Profitability, Visibility, Governance & Compliance Analytics, Predictive and Prescriptive Analytics, Report Configurator – Self Service Reporting & Dashboards.
iFIX Gyaani – Conversational BOT platform
iFIX Gyaani is an autonomous conversational BOT platform equipped with intelligence to enhance the user interaction with great humour, monitor user behaviour, gain insights and simple great at providing personalized service for basic and repetitive tasks.
A great tool for your employee’s productivity augmentation and round the clock service.
- 1-to-Many: Enhanced Customer Engagement
- 24x7x365 Always-Available Customer Service
- Monitor Consumer Behaviour, Gain Insights
- Better Lead Generation, Qualification and Nurturing
- Easier Access to Global Market
- TCO reduction in basic & repetitive tasks
iFIX Gyaani Business Solutions:
iFIX TransGene – Digital Drug Discovery Solution
iFIX TransGene is a digitally secured cloud-based solution for end-to-end drug discovery processes in pharma and healthcare industry. The solution offers complete automation of entire Lab process,
enhances operational productivity, optimizes chemical inventory utilization, and put the drug discovery process in the high-speed lane with enhanced security and visibility.
- 100% automation of entire Drug Discovery function
- TCO Reduction of 25%+ by eliminating repeat experiments
- Typical Cost Savings of Rs 3 Crores+ per year per 50 Chemists
- 30%+ gain in operational efficiency
- 21 CFR Part 11 Compliance for electronic records authentication assurance
- Reduces compliance risks, improves data quality and captures complete experiment transactions audit trails.
- Visible, Fast-tracked, Integrated Drug Discovery process across locations and geographies
iFIX TransGene Business Solutions:
DLN (Digital Lab Notebook) provides a cloud based complete ELN (Electronic Lab Notebook) functionality. DLN system replaces the paper-based notebooks. It electronically capture / document all the research, experiments, calculations and procedures performed in laboratory setup
CIMS enables to increase inventory accuracy and operational efficiency by reducing carrying costs and optimizes the inventory write-offs
CDMS designed to do compound registration and store the structural and accompanying information into in-house Database. The compounds go through validation, QC and normalization steps before registration. Provision for Batch & Legacy compound registration.
ATS enables the processing of samples by chemists and analytical team to efficiently perform analytical tests through online ticket generation and analytical result upload.
ITS provides access to book instruments online and provides instant updates on availability and current usage, calibration schedule and business vertical priorities.
AIS is a robust system to minimize Animal inventory and manage supplies efficiently, animal requisition, projections and manages inventory: stock registration, protocol registration , protocol inventory, animal culling and protocol expiry.
Integration to ERP/SAP and other enterprise applications for procurement, inventory and accounting visibility.
Build Your Business App - iGNITE Dev Engine
Ignite your imagination to build your own custom solution fitting to your special requirements, use our proprietary development engine – iGNITE. No coding skills required.
iFIX value proposition is driven by business outcome. The business KPI we improve are the following:
Customer Response TAT – through multi-channel Eco-system Integration
Profitability – across people, processes, and customers by up to 75%
Productivity – through Intelligent automation technology DPR©
Operational Efficiency – through our pioneered tool Responsive KPI
Cost Savings – through Business Automation, IT & Shared Service Management
Data Driven Decision Capability – Actionable Insights for resolution in Real-time