Autonomous Customer Care Solutions are designed for industry specific needs. However, Enterprise Digital Care Solutions cater to cross-vertical common needs of the organizations. Find out what value we deliver against your specific needs making your operations completely agile.

                                      Find out how it addresses your core business need and transform into your competitive advantage:

• Automation Driven Intelligent Customer Support – For Sales Distribution Operation, Support to your Distribution Partners (DP as secondary customers) and Retail Partners (RP) Operations, Automated monitoring of DMS (Distributor and Dealer Mgmt System), Ensure smooth running of DP & RP operations by preventing operational pains proactively in real time
• Service Centre Operation Automation – provide unique anytime-anywhere customer service, parts repairs/replacement and white goods servicing and periodic check ups for all of geographically spread service centres through a single platform, with optimum productivity and complete visibility of operations.
• Contact Centre Modernization – build your omni-channel based intelligent contact centre
• Real-time Customer Analytics – Net Promoter Score (NPS), Customer Delight, Real-time Channel Performance, Customer Intelligence Dashboard, Customer Journey map
• iFIX ACC Premium Solutions – Customer Preference Centre, Loyalty & Privilege Management, Sales Accelerator, Intelligent Contact Centre, Customer Governance-Risk-Compliance, Advanced Customer Analytics, ERP/CRM & Finance Integration

• Autonomous Employee Care Solution – Ensure employee engagement is available 24×7 with your HR, timely response of all Employee Queries through HR Operations Team, Facilitate employees to use your HRMS, Improve HR process compliance, Autonomous remote engagement with HR Operation team,
• Readily available Integration APIs with SAP Success Factor, PeopleSoft, WorkDay, ZingHR, etc.
• Real-time Employee Care Analytics – ensure E-SAT (Employee Satisfaction) improvement, Real-time insights on minimising attrition.
• Customer Value Agreements
• Rental & Used Equipment Services

• Automation of multi-channel customer engagement through single platform in real time
• Customer Intelligence Data Platform – Customer profiling, and CARE (Customer Acquisition, Retention, and Endurance) for business
• Customer Service Automation
• Privacy Governance & Risk Management
• Real-time Customer Analytics – NPS, Customer Delight, Real-time Channel Performance, Customer Intelligence Dashboard, Customer Journey map
• iFIX ACC Premium Solutions – Customer Preference Centre, Loyalty & Privilege Management, Sales Accelerator, Intelligent Contact Centre, Customer Governance-Risk-Compliance, Advanced Customer Analytics, ERP/CRM & Finance Integration

• Automation of multi-channel customer engagement through single platform in real time
• Customer Intelligence Data Platform – Customer profiling, and CARE (Customer Acquisition, Retention, and Endurance) for business
• Customer Service Automation
• Privacy Governance & Risk Management
• Real-time Customer Analytics – NPS, Customer Delight, Real-time Channel Performance, Customer Intelligence Dashboard, Customer Journey map
• Premium Solutions – Customer Preference Centre, Loyalty & Privilege Management, Sales Accelerator, Intelligent Contact Centre, Customer Governance-Risk-Compliance, Advanced Customer Analytics, ERP/CRM & Finance Integration

• Automation of multi-channel customer engagement through single platform in real time
• Customer Intelligence Data Platform – Customer profiling, and CARE (Customer Acquisition, Retention, and Endurance) for business
• Customer Service Automation
• Privacy Governance & Risk Management
• Real-time Customer Analytics – NPS, Customer Delight, Real-time Channel Performance, Customer Intelligence Dashboard, Customer Journey map
• iFIX ACC Premium Solutions – Customer Preference Centre, Loyalty & Privilege Management, Sales Accelerator, Intelligent Contact Centre, Customer Governance-Risk-Compliance, Advanced Customer Analytics, ERP/CRM & Finance Integration

• Automation of multi-channel customer engagement through single platform in real time
• Customer Intelligence Data Platform – Customer profiling, and CARE (Customer Acquisition, Retention, and Endurance) for business
• Customer Service Automation
• Privacy Governance & Risk Management
• Real-time Customer Analytics – NPS, Customer Delight, Real-time Channel Performance, Customer Intelligence Dashboard, Customer Journey map
• Premium Solutions – Customer Preference Centre, Loyalty & Privilege Management, Sales Accelerator, Intelligent Contact Centre, Customer Governance-Risk-Compliance, Advanced Customer Analytics, ERP/CRM & Finance Integration

• Automation of multi-channel customer engagement through single platform in real time
• Customer Intelligence Data Platform – Customer profiling, and CARE (Customer Acquisition, Retention, and Endurance) for business
• Customer Service Automation
• Privacy Governance & Risk Management
• Real-time Customer Analytics – NPS, Customer Delight, Real-time Channel Performance, Customer Intelligence Dashboard, Customer Journey map
• Premium Solutions – Customer Preference Centre, Loyalty & Privilege Management, Sales Accelerator, Intelligent Contact Centre, Customer Governance-Risk-Compliance, Advanced Customer Analytics, ERP/CRM & Finance Integration

• Cloud ELN – Digital Lab Notebook for end-to-end Drug Discovery process across multiple locations, sites, enabling remote working, Real-time R&D Analytics
• Premium Solutions for Compound Data Management, Chemical inventory Management, Analytical Ticketing System, Instrument Tracking System, Animal Inventory System, ERP/Enterprise App integration

iFIX EDC business solutions address the core business needs that are internal in nature across the industry. The objective here is to derive business productivity and continuity through an agile digital experience platform to improve TAT, TCO, Compliance and Control.

                                      Find out how it addresses your core business need and transform into your competitive advantage:

• Single entity-multi customer managed service Solution Platform – Ideal for IT/ITeS Service Providers, manage all your customers of different shapes and sizes – Micro, Small, Medium, Large & Very Large – under one entity. Ideal for multi-customer service delivery through a single set of resources and facilities with high TAT, lowest TCO and highest possible GRC control, Real-time Responsive KPI Dashboards.
• Shared Services Centre Automation Solution – Ideal for Medium and Large corporates to improve operational productivity of common services across many divisions, independent companies, associate companies.
• Remote Workforce Productivity solution – ensure effective task management through the team in a remote, distributed environment, facilitate multi-channel team collaboration, automated timesheets, usage monitoring and control, productivity dashboards.
• Department Specific Command Centre – Integrate IT, OT and operations processes to ensure all data junctions are tracked and timely attended to business continuity at high speed.

• Modern, sleek service management solution – with the full-suite of features and functionalities, compliant to ITIL 4.0 and PinkVerify focusing on enterprise Value, Outcome, Cost and Risk. Standard service and ticketing onwards complete set of functionalities as per enterprise Service Management Framework.
• Automation and AI enabled features include – User sentiments, auto-assignment to appropriate resolver group, automated resolution, User self-service Do-It-Yourself empowerment, XLA & SLA management, governance-risk-compliance, proactive and preventive resolution in real time, Service Management Analytics.
• Ideal for organizations looking for ITSM & ITOM transformation, lower down their current TCO on service management spend, Hybrid Service Management, Enterprise service management in other organizational functions like procurement and vendor collaboration, employee collaboration, Finance digitalization.