Engage module facilitates an impactful interaction through omni-channel. Consolidates all customer level interaction and provide a unified response to all customers through our single platform iFIX. Key outcomes include:
- Voice of the Customers – Consolidate all types of customer interactions across all channel
- Customer Intelligence Data platform – A single platform for all customer information to drives sales, services, privileges, campaigns, and promotions.
- Unified outbound communications to customers – provides consistent messages to boost customer confidence, avoid redundant messages, reduce duplication, avoid customer confusion, optimize customer care team efforts
- Management visibility of all customer interactions – facilitate data driven decisions through a single platform.
- Governance, Risk and Compliance – facilitate ultimate customer experience through real-time notifications, warnings, alerts, detecting risk and compliance requirement analysis and reporting, across all levels.