iFIX Connect module provides the multi-channel connect capabilities to bring you the truly omni-channel experience. It seamlessly integrates with the entire enterprise ecosystem to ensure all data junctions are tracked to harmonize the data driven capabilities.
Connect
iFIX Connect capabilities include the following:
- IVR Connect
- Email-Connect
- Enterprise Application Connect
- Portal Connect
- SMS Connect
- Social Media Connect
- WhatsApp Connect
- Google Connector
List of Readily available APIs
- ADFS based SSO in multi-forest integration
- Email integration
- SMS integration
- Cloud IVR /CTI integration
- Microsoft Technology Integration – Dot Net & SharePoint based application integration
- SAP Technology Integration – SAP Applications, Success Factor Applications, etc.
- Enterprise App Integration (e.g., Intranet, Employee Portal, Vendor Portal, Customer Portal, etc.)
- eBonding with other platforms (e.g., Salesforce, Service Now, SAP, MS Dynamics, Oracle, etc.)
- Automation Tool Integration (e.g. BRIO)
- Data Rendering services using API
- Reporting Tool integration (Power BI, Tableau, QlikSense, etc.)
- Utility tool integration – Monitoring, PAM/IAM & other utility tool integration (e.g., DMS Health, etc.)
- Security Tool integration (e.g. SIEM, cloudSEK etc.)
- Social Media integration – Facebook, Instagram, LinkedIn, YouTube, Twitter, WhatsApp, etc
- BOT Integration – ChatBOT & VoiceBOT integration, LiveChat, Video Chat integration
- Advanced digital platform integrations – NLP API integration (Translation & Transliteration services), Social Media App integration, Instant Messenger App integration, etc.
Our Conversational BOT platform: iFIX Gyaani
A next generation BOT for seamless real-time customer engagement and collaboration
Text Chat | Voice Chat | Live Chat | Video Chat | English & Multi-Lingual | Translation BOT | IVR BOT