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iFIX Connect module provides the multi-channel connect capabilities to bring you the truly omni-channel experience. It seamlessly integrates with the entire enterprise ecosystem to ensure all data junctions are tracked to harmonize the data driven capabilities.


iFIX Connect capabilities include the following:

  • IVR Connect
  • Email-Connect
  • Enterprise Application Connect
  • Portal Connect
  • SMS Connect
  • Social Media Connect
  • WhatsApp Connect
  • Google Connector
List of Readily available APIs
  • ADFS based SSO in multi-forest integration
  • Email integration
  • SMS integration
  • Cloud IVR /CTI integration
  • Microsoft Technology Integration – Dot Net & SharePoint based application integration
  • SAP Technology Integration – SAP Applications, Success Factor Applications, etc.
  • Enterprise App Integration (e.g., Intranet, Employee Portal, Vendor Portal, Customer Portal, etc.)
  • eBonding with other platforms (e.g., Salesforce, Service Now, SAP, MS Dynamics, Oracle, etc.)
  • Automation Tool Integration (e.g. BRIO)
  • Data Rendering services using API
  • Reporting Tool integration (Power BI, Tableau, QlikSense, etc.)
  • Utility tool integration – Monitoring, PAM/IAM & other utility tool integration (e.g., DMS Health, etc.)
  • Security Tool integration (e.g. SIEM, cloudSEK etc.)
  • Social Media integration – Facebook, Instagram, LinkedIn, YouTube, Twitter, WhatsApp, etc
  • BOT Integration – ChatBOT & VoiceBOT integration, LiveChat, Video Chat integration
  • Advanced digital platform integrations – NLP API integration (Translation & Transliteration services), Social Media App integration, Instant Messenger App integration, etc.
Our Conversational BOT platform: iFIX Gyaani

A next generation BOT for seamless real-time customer engagement and collaboration

Text Chat | Voice Chat | Live Chat | Video Chat | English & Multi-Lingual | Translation BOT | IVR BOT